Hours of Operation: Declan + Crew is open Monday-Friday from 9am- 2pm, however orders on our site can be placed 24/7. Please allow 24-48 hours for email inquiries. Emails received after 2 pm EST on Friday thru Sunday will be responded to on Monday, our next business day. Not only am I a small shop owner, but I am also a wife and mama to three babes handling all of life's daily adventures.
Returns + Exchanges: We want to make sure you are completely satisfied with your order. We currently do not offer returns, but can offer exchanges within 7 days of delivery date as shown on shipment tracking. No exceptions.
To exchange an item, please fill out the quick form here. Once we receive your item in original and unused condition, we will offer a shop credit with the dollar amount in which the item was purchased for. Any discounts or promotions used cannot transfer over to the new purchase. Customer is responsible for shipment costs to return the item. Please note, exchanges may take up to 5-7 business days after receiving to be processed. Items listed as final sale are not eligible for exchanges/returns.**Exchange address is located in the form.
Turn-Around Time: Please allow 1-3 weeks processing + shipping (3-5 business days) for in-stock items to arrive at your doorstep. Hundreds of orders are received each month, so orders are processed in the order they are received.
Shipping: Once shipped, Declan + Crew is not responsible for any lost, damaged, or stolen packages. If you would like to add insurance to protect against these instances, please ensure our Route Shipping Insurance is activated in your cart here. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout. Unfortunately, we cannot email tracking information if not presented at the time of checkout. No exceptions. Typically, shipping labels are printed in batches, so your label may show a delay in shipment details. Receiving a shipment notification does not mean your order has been shipped, but that the label has been created. Please contact your local post office regarding any issues after the order has been shipped. Any lost or damaged packages are up to the buyer/customer to file a claim with USPS.
International Shipping: Yes, we ship worldwide! Shipping ranges from $10-20 depending on the destination + weight of the package. Please allow for longer shipping time for your order to arrive at your home. We are not responsible for any customs or duties fees. We are not responsible for any lost or stolen packages, as this is out of our control.
Shipping Changes: Please make sure your shipping address is accurate before completing the checkout process. If for some reason your shipping information is inaccurate, all changes must be emailed to firstname.lastname@example.org within 30 minutes of purchase with the email subject "Shipping Address Change (Order Name + Number)".
Pre-Orders: Preorders may take up to 4 weeks to process + shipping (3-5 business days). Please understand that this window may be 1-2 weeks longer if there is an issue with garment backorders. All items placed with a preorder item will ship in one order when the preorder comes into stock. We suggest separate orders if you'd like in-stock items to ship quicker.
Order Changes: Please make sure to verify all items being purchased before checkout. Once your order is placed, all sales are final and no changes/combining orders/cancellations can be made. To be fair to all customers, no exceptions.
Discounts, Store Credits, + Gift Cards: Any discount codes must be presented at checkout to be valid. Discount codes are not valid on previous purchases and are not applicable to price adjustments. Only one discount may be used per transaction. Store credits cannot be combined with discounts. Gift cards must be applied at time of purchase and we will not apply it towards an order once placed. No exceptions.
Inquiries: Declan + Crew is very active on Instagram, however we often miss questions or inquiries due to the high volume of traffic we receive each day. Please make sure to email us at email@example.com with any collaboration, wholesale, or order questions. PLEASE include your order number if inquiring about an order placed. We will get back with you as soon as possible, typically 24-48 hours after receipt. Keep in mind that emails over the weekend may be responded to on our next business day, Monday.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Sezzle), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
285 Cramer Creek Court, Dublin, OH, 43017, United States